REFUND & CANCELLATION POLICY
1. Introduction
This Refund & Cancellation Policy (“Policy”) applies to all purchases, subscriptions, licenses, custom development work, and professional services offered by Revolv ERP, a proprietary software owned and operated by In Centre Solutions, Mumbai, India.
By subscribing to or using our Services, you acknowledge and agree to the terms of this Policy.
This Policy is compliant with:
The Information Technology Act, 2000
Indian Contract Act, 1872
Consumer Protection (E-Commerce) Rules, 2020
Applicable GST norms
Industry standards for SaaS, ERP, CRM, and enterprise software
2. GENERAL POLICY - NO REFUND FOR SOFTWARE SERVICES
Revolv ERP is a digital, subscription-based enterprise solution.
All payments made towards:
Subscription Fees
Setup & Onboarding Fees
Custom Development Charges
Module Integration Fees
API Charges
Server Hosting / Cloud Fees
Training Fees
License & Add-on Purchases
are non-refundable under all circumstances.
We follow a strict no-refund policy, as once services are activated, significant resources are allocated, including server provisioning, development time, support manpower, and digital licenses.
3. SUBSCRIPTION FEES – NON-REFUNDABLE
Subscription fees (monthly/quarterly/yearly) are non-refundable, whether the user has fully utilized the platform or not.
No refunds will be issued for partial usage, non-usage, or unused months under any subscription plan.
Subscription renewal occurs automatically unless cancelled prior to the renewal date.
4. CUSTOM DEVELOPMENT, API INTEGRATIONS & SPECIAL PROJECTS
All custom development work, including:
Workflows
Integrations
Design changes
Module customizations
GST/e-invoice/e-waybill APIs
Google Maps integrations
Mobile app customizations
Third-party API installations
is 100% non-refundable, irrespective of project stage, even if:
Client changes requirement
Client delays approval
Client cancels the project
Client is unsatisfied due to requirement changes
Client’s internal team changes decision
Once development begins, resources are committed, hence no cancellation or refund is permitted.
5. SERVICE CANCELLATION
5.1 By the Client
A client may request cancellation of services by writing to:
📧 support@revolverp.com
Cancellation becomes effective only after:
onfirmation from our team
Clearance of all outstanding dues
Submission of cancellation acknowledgement
5.2 No Automatic Refund on Cancellation
Cancelling a subscription or service does not entitle the client to a refund of:
Past payments
Remaining billing cycles
Setup fees
License fees
Customization charges
5.3 Data Responsibility
Client must download/backup their data before cancellation. Post-cancellation:
Access is permanently disabled
Data may be deleted as per retention policy
We are not responsible for retrieving deleted data
6. NON-PAYMENT & ACCOUNT SUSPENSION
If a client fails to pay within the stipulated time:
Access may be suspended
Data may be archived or locked
No refunds will be issued for the suspended duration
Service reinstatement may include reactivation fees
After 45 days of non-payment, the Company may delete the data permanently.
7. SERVER, HOSTING & THIRD-PARTY SERVICES
Fees paid for:
Cloud hosting
SMS gateway
Email gateway
Third-party APIs
Maps/Geo tracking services
Payment gateway charges
are non-refundable, as these services are provisioned instantly and billed by external vendors.
In case of third-party downtime, no refund will be issued.
8. TRIAL ACCOUNTS
If a free trial is provided (at the Company’s discretion):
No payment is required
No refund applies
Trial data may be deleted after trial expiry
Upgrades from trial to paid accounts are final and non-refundable.
9. DUPLICATE OR FRAUDULENT TRANSACTIONS
Refunds will only be considered when:
A payment was deducted multiple times due to bank error
A technical issue caused double billing
In such cases:
The client must share proof of the duplicate charge
Verification may take 7–10 working days
Approved refunds will be processed to the original payment method only
This is the only situation where refunds may be issued.
10. GOVERNING LAW
This Policy is governed by and interpreted according to:
Laws of India
Applicable regulations of the Government of India
Jurisdiction: Mumbai, Maharashtra
Any disputes will be resolved exclusively in the courts of Mumbai.
11. LIMITATION OF LIABILITY
Revolv ERP and In Centre Solutions are not liable for:
Client’s internal losses, downtime, business interruption
Data loss due to user error
Changes in business requirements
Third-party issues (API changes, downtime, gateway issues)
Updates, patches, or feature modifications
Technical disruptions beyond our control
Under all circumstances, the Company’s liability is limited to the amount paid for the last one
billing cycle (if applicable).
12. POLICY MODIFICATIONS
We reserve the right to amend or update this Policy at any time.
Revised versions will be published on our website.
Continued use of Revolv ERP implies acceptance of the updated Policy.
13. CONTACT INFORMATION
For questions, cancellations, or disputes, contact:
